I purchased a Sony NEX-5 in October of 2010 here in California.  It is a very good reliable camera and produces great pictures.  In December of 2010, I noticed that the LCD screen was beginning to delaminate around the edges.

This condition continued to worsen as time passed and upon my return to Bangkok in March I approached the Sony repair facility in Siam Paragon.

They indicated that I must have done something to cause this situation, and therefore it would not be covered under the 12-month warranty.  The estimated cost for repair was somewhere between $100 and 150 USD.

 

I purchased a Sony NEX-5 in October of 2010 here in California.  It is a very good reliable camera and produces great pictures.  In December of 2010, I noticed that the LCD screen was beginning to delaminate around the edges.

 

I decided to pass on the repair in Thailand, and after returning to USA in May determine how to obtain warrantee repair.  In searching the web, I found many other Sony NEX-5 owners that had experienced the same LCD situation.

There are various suggestions on the web describing how to repair the LCD screen, but I decided to pursue repair thru Sony. I located a Sony repair facility in Laredo, Texas named Sony LCSC Repair Operation.  (866) 357-6230)

After sending in a request for repair, they E-mailed a prepaid UPS shipping label and directions on how to ship the camera to Sony.  It was shipped to Sony, arrived in 5 days and they acknowledged its receipt.

After 5 days, I checked on the progress thru the web site and was advised it had been repaired and was being shipped back.

Upon receipt, I opened the box, inspected the camera, and found that it had been repaired as requested under warranty/

The entire process of having the NEX-5 repaired thru Sony was seamless, smooth, trouble, and question free.  My total cost was $3.95 for a small roll of bubble pack.

I have also purchased the Sony glass screen protector for $11.95.  (Part # PCK-LM1AM)

The only things I would change on the NEX-5 would be the location of the video button on the upper left corner of the camera.  While it is easy to use when shooting video, it is very easy to accidently turn on the video when while various adjustments to the camera.  I find this to be a constant source of delay when getting ready to take a picture.

The other would be to have a way to disable the shutter "sounds" when shooting at a concert or other situations requiring limited sounds.  Sony tells me there is no way to mute this sound on the NEX-5.